Understanding Variation

Understanding Variation

Wide variations in processes and outcomes of health care raise concern about quality of care and resource used in health and care. During the last century, manufacturing industry has achieved great success in improving the quality of its products. In industry, the definition of quality is: “on target with minimum variation”. There are profound differences between the ways in which the health and care system and industry, attempt to understand and reduce variation.

Deming, the man who taught the Japanese about variation and quality, lamented that:  “The central problem in management and leadership …is failure to understand the information in variation.”

This is the challenge we will address in this seminar.

Using a lively interactive format and compelling case-studies you will gain a deep yet intuitive understanding of variation and learn how it can be properly understood and managed in the real world using simple graphical tools known as statistical process control charts.  You will learn to see what variation is telling you about the process and the people who work in it.

You are not required to have any prior knowledge about statistics or data, just the willingness to take time to experience the joy of learning through the lens of variation.

Your trainer: Professor Mohammed A Mohammed

For more information about this course, please contact the course Lead: Professor Mohammed A Mohammed  (m.mohammed2@nhs.net) or the Training & Development Operational Lead, Rachel Caswell (rachel.caswell@nhs.net)